Gateway Assessor

We provide advice to clients in a variety of venues either face to face or over the telephone. This may just be a case of pointing the client to other agencies that can help them or contacting agencies on behalf of that client to help them solve their problems.

We also use the data we collect to lobby government to change policy on social policy issue for instance pay day loans.

We also provide our volunteers with a comprehensive education and training to be able to undertake the role they are volunteering for. The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via During 2010/11 the service helped 2.1 million people with 7.1 million problems relating to issues including debt, benefits, employment, housing and immigration. Advisers help clients to fill our forms, write letters, negotiate with creditors, and can even represent them at court or tribunal.


Full training will be given in CAB procedure it would be useful if the individual had some customer service experience and some ability with different IT systems e.g. excel, word. They must be able to speak and have a good understanding of the English language. As form filling and letter writing may be required for clients they will also need to show good writing skills or use of the computer spelling and thesaurus functions. Numeracy is also important in this role


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/02/2021

End Date: 11/02/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Hours to be discussed


Municipal Council Offices
Bowling Green Road
NN15 7QX

More Opportunities from Citizens Advice Services Corby & Kettering

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Community Action Northants is an alliance of Volunteer Centres in Northamptonshire

  • CAN
  • Kettering Voluntary Network
  • Serve
  • SNVB
  • Volunteer Centre Daventry
  • Voluntary Impact Northamptonshire