To greet and direct visitors to our Retirement Living Scheme, notifying Midland Heart personnel of visitor arrival. To answer and direct phone calls to the scheme, maintaining customer confidentiality at all times. Main Responsibilities • Greeting and welcoming guests as they arrive at the scheme. • Direct visitors to the appropriate person and office. • Answer, screening and forward incoming phone calls, maintaining customer confidentiality at all times. • Provide basic and accurate information in-person and via phone. • Receive, sort and distribute daily mail/deliveries. • Maintain scheme security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). We are hoping to provide online training to help people progress within receptionist positions. This has specific terms and conditions applicable and is an opportunity we are venturing into currently.


• Ability to maintain customer confidentiality at all times, in-line with GDPR and Data Protection Act 2018. • Solid written and verbal communication skills. • Professional attitude. • Ability to be resourceful and proactive when issues arise. • Excellent organizational skills. • Multitasking and time-management skills, with the ability to prioritise tasks. • Ability to provide excellent customer service.


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes No Yes No Yes Yes No
Afternoon Yes Yes No No No Yes No
Evening Yes Yes Yes Yes Yes No No

Availability Details

We have three shifts available; 9.00am - 12.00pm 12.30pm - 15.00pm 15.00pm - 17.00pm


St Crispin Retirement Village
St Crispin Drive

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