Northampton General Hospital Volunteer - Ward companion, Meet & Greet, Buggy drivers

Ward Volunteer: • Spend time with patients, offering friendly conversation and a listening ear • Chat/read with patients who may not have visitors • Support with hydration by offering drinks, refilling water jugs, and encouraging patients to drink • Read to patients who may struggle to read themselves or simply enjoy being read to • Notice and support patients who may feel lonely or anxious • Create moments of calm, reassurance, and connection Meet & Greet: • Provide a warm welcome to individuals arriving for the Trust’s pre booked Meet & Greet service. • Offer wheelchair support and escort patients safely to their appointments, clinics or departments. • Ensure all requests are logged and handled in a timely and supportive manner • Provide wheelchair assistance to outpatients and visitors who need help getting to their destination. • Respond proactively to anyone who may appear lost or unsure of where to go. Buggy Driver: • To provide a comprehensive volunteer buggy service for the hospital • Transport outpatients / visitors to departments and wards • To greet & chat with outpatients or visitors on arrival and provide a welcoming and relaxing atmosphere • Undertake visual safety checks at the start of the shift, reporting any issues immediately • To be courteous and considerate to all other road users on hospital grounds and within the hospital

Skills

No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application Show empathy and compassion towards others and treats people with dignity and respect Experience assisting the public Ability to communicate in a calm and professional manner Good interpersonal skills Recognise when appropriate to seek support from others Reliable, honest and punctual Ability to exercise confidentiality and discretion Ability to work on own initiative