Community Shop Assistant

Key elements of the role

There are three different locations where support is needed. Wellingborough. Blackthorne. Northampton University

Serving customers and handling money

Assisting with sorting and storing donations

• Repenishing shelves

• General tidying and cleaning

• Cleaning down the shop at the end of the session

• Working with money and using the till

• Adhere to basic hygiene rules

• Adhere to the Food safety systems in place 

• Sorting donated items into relevant dates & storage 

Commitment by you• Patience, perseverance and understanding of our customers and their needs.• The same days each week • Adhere to current policies and procedures.• Contact a member of the Hope Centre Team if you are unable to make your session as soon as you are able:• Attend and take part in meetings and training courses as and when required.• Volunteering is subject to a DBS check (CRB)• Two references required• Adhere to the current Hope Centre policies and procedures• If you appear to be under the influence of drugs or alcohol you will not be permitted to perform your role and will be asked to leave, as you will be in breach of the Hope Centre Health and safety Policy.Good practice guidance• Induction to the Hope Centre• Access to training • Regular news updates• Support session• Open door policy to the Volunteer Coordinator Team• Encouragement to try new things• Reference after 8 weeksEquality and Diversity• The Hope Centre is committed to equality of opportunity in every aspect of its work. • The data collected from volunteers helps the Hope Centre to monitor the success of its equal opportunities policy.

The role in no way implies or states that a contract of employment is or will be offered.  This is a voluntary, unpaid role.

Skills

Hope and expectations

• Must volunteer as part of a team

• Must be reliable and trustworthy

• Must be able to relate to staff, volunteers and customers

• Must have a flexible approach towards undertaking relevant tasks

• Must be sympathetic towards peoples circumstances

• Must be able to relate to all visitors

• Must respect confidentiality 

• Liaise and volunteer alongside other staff and volunteers allocated to work in this area

• Report regularly to the kitchen team