Incident/Event Controller for Northants 4x4 Response

Controllers play a vital role in the effective coordination of Northants 4x4 Response operations during incidents and events. Acting as the central point of communication, controllers manage incoming taskings from partner agencies, deploy volunteer drivers and vehicles, and maintain an accurate overview of ongoing activities. They ensure that information is clearly recorded and shared, monitor the safety and welfare of volunteers, and adapt to changing situations as incidents develop. This role is essential in ensuring a professional, organised, and timely response to support emergency services and community needs.

Skills

Strong communication skills, with the ability to relay clear and concise information under pressure; Good organisational and multitasking abilities; Calm and composed approach in fast-paced or high-pressure situations; Ability to make decisions and prioritise tasks effectively; Basic IT skills for logging information and using communication systems; Attention to detail and accurate record-keeping; Ability to work as part of a team and support volunteers remotely; Understanding of confidentiality and professionalism when handling sensitive information; Willingness to learn and follow operational procedures and protocols.